Fix Kodi Error: Couldn’t retrieve directory information

Couldn’t retrieve directory information Kodi Error

When adding a source in Kodi, you may receive the following error “Couldn’t retrieve directory information. This could be due to the network not being connected. Do you want to add it anyway?“.

This error will always show up when trying to click “Ok” when adding the source, and there are a few reasons why. You can see an image below of what this error usually looks like.

It’s an annoying problem to face, and one that also everyone will go through. Thankfully, this doesn’t mean there is anything wrong with your actual Kodi device. Instead, it’s more likely going to be a problem with the host.

We have a small guide below which should help you troubleshoot and fix this error.

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Before we start

PwrDown highly recommends you use a VPN when using Kodi. IPVanish is one of the only top tier VPNs and it’s tailored specifically for Kodi users. It works on almost all devices including the Amazon Fire Stick. As stated on their site, using IPVanish will:
  • Mask your IP Address & Hide your streaming habits.
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  • Make your online presence anonymous.
  • Allow access to blocked add-ons & content from other countries.

We have a small guide below which should help you troubleshoot and fix this error. 

How to fix ‘Couldn’t retrieve directory information’ Error in Kodi Krypton

Basically, this error means that it can’t find the Source you have inputted.

  1. Internet connection failure: If your Kodi platform can’t connect to the internet sufficiently, it’s not going to be able to retrieve information from the Source URL. You can check your Kodi is connected to the internet by checking under System > Network
  2. Incorrect URL input: The most likely reason for receiving the ‘Couldn’t retrieve directory information’ error is mostly due to an incorrect Source URL being inputted into Kodi. Make sure that you’ve inputted every character correctly and that there is no spelling mistakes.
  3. Source is down: If your internet is working correctly and the correct URL has been inputted in Kodi, then there’s realistically only one more reason that you are receiving the Couldn’t retrieve directory information errorThe source is probably down, and you can check yourself whether it is working. Check below.

This error could come from something simple. Using Googles URL on the image above, you can see that I forgot a ‘/’ in the URL. With this URL not existing with a / missing, the ‘Could not find directory’ error will appear.

How to check if a Kodi source is working correctly

Checking if a Kodi Source is still working is pretty easy. On your mobile device or computer, enter the source name into your web browser.

For example, we can try this with the ares repo, which is

When you enter it into a browser, a page shows up which contains a ZIP while which proves the Source URL is working.

Kodi couldn't retrieve directory information error working repository

However, if we where to enter an incorrect character and try we see a “This site can’t be reached” error. In the URL, I changed Ares to Aras. Although Ares Wizard isn’t a thing anymore unfortunately as of 2018.

Testing a source URL in your browser on your PC or Phone is a good idea if your Kodi is set up on a device is set up on the Fire Stick. Nobody wants to spend all that time typing the URL character by character for it to not work.

Original founder and main writer of PwrDown. I'm a huge Movie and TV enthusiast, with a lot of interest in the Thrillers & Mysteries. I'm also an avid gamer, enjoying games such as Fallout 4 & League of Legends. I write guides for games that are out on PC, PS4 and Xbox One!


  1. I am about to pull my hair out!! I have made sure there is no spaces in front and at the end of url and still gives me the same error meassage about couldn’t retrieve dictionary information. Help [email protected]

  2. I have been having the same problem for 3 or 4 days myself I have a VPN and it is working fine I have tried every URL possible and no there is no spaces what is going on

  3. My connection is up and running but when I type the Kodi URL in a browser in my phone it gives the same error. Is there another Kodi path I can use???

  4. Gettin message couldn’t retrieve directory information have cleared and reinstalled kodi trued all paths can’t even get any thing to put build on was using pulse build turned it on one day my build was gone n started getting these message

  5. I have been having the same problem for the past four days. I tried every path I could find and nothing works. Even tried on my phone and still no network server. What is going on? My other firestick is still working but the bedroom will not

  6. Everytime i type in a site to addon my kodi a / appears at the end , i did not type it in , is this why it isnt working and if so how can i stop it from showing up

  7. I have downloaded Kodi and every file source I am told to type in and give a name comes up with couldn’t retrieve directory information. This could be due to network not being connected.

    Grrrr it does it for every single one I have tried!’ What is my issue here??

    • I was having the EXACT same problem until I thought I’d try something. for some reason, Kodi kept putting a space in front of my file source, which obviously messed it up. try deleting that space, if it exists.

  8. I am on a amazon fire stick on my tv and trying to download the Covenant add on and a few additional ones. When I type in the URL and press done, it’s states I am not connected but I am connected. Do you have any simple instructions? Thank you.

  9. Hi Sam, did you get your issue resolved regarding error message Couldn’t retrieve directory information when trying to add source. I am having the same issue and I have input everything correctly. Tried inputting source in browser and it works?

    • I believe that if the input URL is working in a web browser and not on your device, it’s more than likely a network issue for the smaller device. It possibly doesn’t have a good enough connection. Otherwise, it could be a spelling mistake somewhere.

  10. I still cant connect. IPVanish is up and running, im typing everything in correctly, im connected to the internet, I’ve typed the url into my laptop browser and its up and running but wont work on my firestick. WTH?? Why wont this work?

  11. I’m still having these issue but am gonna try out your advice given to the above individuals hopefully it’ll work for me …will follow up with an update on the status shortly

  12. I just wanted to say I came across this page when I had same issues as the members above well the issue of connection basis and am glad to see that you answer questions which usually some people don’t other take forever to reply nice to see there are people who aren’t to busy to help people in fire need of help props to you for this have a good one

  13. I’m new to Android TV but have quickly got the hang of it. Question: sometimes when I’m installing a certain addon I get an window pops up asking for the “Versoin”. I’ve never see this in ANY tutorial online.

    Example…for the Pro Sport addon as per above:

    Select Version

    Version 0.83
    SuperRepo Category Video [Krypton][v7]

    Version 0.83
    Simply Caz Repo

    I’m assuming I should select the first one since I’m running Krypton.


    • Hi, this just means multiple repositories are holding that add-on, and one may be a higher version than the other!
      In most cases, you just select the one that has the higher version number. However as they both say 0.83 either will work the same.

  14. Hi Phillip,
    I am also still having the connection error. I have made sure there are no extra spaces, misspellings, or caps. I have also checked through my browser and I see the zip file as u have pictured above and I have checked my kodi settings, network and it shows its connected. I’m using a Samsung Galaxy tab s. I’ve been using kodi for several months on it but recently started having issues when changing my build to Pulse. Could watch shows but would periodically have errors pop up saying something like prv client errors. I got tired of that and decided to uninstall and start clean. Now I can’t get Ares to do anything. This is when I get my connection errors. Help!!! I miss my kodi and don’t know what else to try!

  15. Hello Phillip.
    I installed kodi as per all available instructions (fixes, that i could find) and I am still getting the error message of unable to connect. I am not to tech savvy when it comes to program issues, but following instructions shouldn’t be a problem.
    Is there a stepwise informative way to try installing an add-on repo?

    • I don’t have one on my site currently. If you’re still getting the error, it could be that the link isn’t working. You can try putting it into your web browser and see if any sort of web page loads up, if not the link must be down.

  16. Thanks so much for your help in the two matters above Phillip. Covenant look and appears very good and your instructions for minimizing the Kodi screen worked to perfection.

    I do however have one additional question for you and is had to do with using the mirror cast feature on my Sony TV to mirror a downloaded movie from my desktop computer.
    Essentially how do I Mirror Cast a downloaded movie from my desktop computer over to my Sony 4k ultra hi-def TV?
    I have the Mirror Cast feature already enabled, set up and working except that when I proceed to play a movie on my desktop that I previously downloaded, I don’t see the Mirror Cast icon anywhere on the screen to be able to click on so that the picture or movie will be mirrored over to the television.

    However when I bring up anything on the desktop itself, as in using the browser, the Mirror Cast icon is located or appears in the upper right hand corner of the screen. When I click on it, the TV model number is present and then I simply click on it to mirror the desktop or browser image on to the TV.

    Appreciate any help at all with my issue.
    Thank you.

    • I’ve never heard of mirror cast unfortunately and don’t have any experience with it.

      If your TV has an app store you might be able to install Kodi on it, and then enable folder sharing on your PC in order to play content from your PC.

  17. Hi (Again) Phillip: I successfully installed the SafeHouse Movies add-on to Kodi moments ago. However when I select a movie, the message appears from the right side of my screen at the top which reads “SafeHouse Movies Error. Check the log for more information.”
    Can you tell me why this occurs which prevents the movie from playing. I’ve attempted to select about five titles and get the same message each time. Have you experienced this message?

    • I don’t use that add-on anymore, or any add-on for that matter. Did you try installing Covenant? That seems to be peoples favourite choice right now.

  18. Hi Phillip: I have Kodi installed on a desktop computer with windows 7 and Google Chrome browser. When I bring up Kodo, it takes up my entire screen and when I want to go back to my browser, I have to continuously exit Kodi. Can you tell me how to minimize the Kodi screen so that I don’t have to exit it each time I want to return to my windows browser?
    Thank you.

    • There are 2 things that should be able to work.

      Hold ALT and press TAB. This allows you to switch between windows that you have open.
      Hold ALT and press ENTER. This should stop Kodi being full screen and put it in a windowed position. Then when you want Kodi full screen again, just press ALT and ENTER with Kodi open once again.

      Hope this helps.


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